Can I just turn up?
We recommend booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Why don't you book now?
Do I have to be in a group?
No way. Sometimes flying solo is the best way to do it.
What time are the jump sessions?
Take-off is every hour, on the hour. That's 60minutes of flight!
What is the age limit?
Little ones still coming to terms with gravity can get overwhelmed by the fumble and tumble of jumping. You must be at least 3-years-old to jump.
Do you have food and drinks?
Kloud9ine has a cafe and snack bar.
Can I bring my own food and drinks to Kloud9ine?
High energy fun needs high energy fuel. We've taken care of it for you. Kloud9ine is right ahead. No external food and drinks allowed.
Is there supervision?
There sure is. Our fun and friendly trampoline Kloud9ine team will ensure the flightpath stays smooth.
What kind of payment methods do you accept?
All major credit cards. If you take the risk and just turn up without booking online we accept cash and eftpos as well.
What is your cancellation policy?
Unfortunately we are unable to offer any refunds.
What if I am late for my session?
We will get you into the trampoline area as soon as possible but your time will finish on the scheduled hour. We suggest arriving 15 minutes before your session starts to avoid missing valuable jump time.
Dude, where do I park my car?
Parking is easy. There are hundreds of car parks at the Bernoth Centre and best of all you can forget about those pesky parking meters as it is all free!
What should I wear?
To ensure maximum jump-time joy, you need to be comfortable. We know you don't want to look like a dork, so we're pretty flexible, but remember it needs to be flipping-through-the-air appropriate.
Also: No Kloud9ine socks, no jumping. Rules are rules. They are available for you in the check-in area but it just easier to buy them online.
Do you have lockers?
Yes! We have lockers for your belongings while you jump. Please empty your pockets of phones, iPhones, keys and any other items that can cause injury or be lost or broken and store them in your locker.
How do I book a birthday party or special occasion at Kloud9ine?
You can book online, or if you need help, give us a call.
Can I jump if I'm not fit?
You don't need to be a marathon runner, but we advise anyone with individual weight or fitness concerns to consult a doctor and receive medical clearance before coming and jumping at Kloud9ine.